Categories

Categories

Account Navigation

Account Navigation

Currency - All prices are in AUD

Currency - All prices are in AUD
 Loading... Please wait...
DiveCenter.com - Discount Scuba Store

Categories

Categories

Shipping & Returns

 

1. 60 day return window. Returns must have product tags and gear never used. (some items are not eligible for return)60-return-policy1.png
2. Standard 20% restocking fee applies
3. Return or exchange postage to be paid by buyer.  
4. Refunds will be processed once items have been returned.

To return an item, just follow the simply directions below and we’ll take care of the rest!

  1. Simply login to your account and submit a return request.
  2. Qualifying items will show up in the list. Click the "Return" link on the item you wish to return.
  3. Verify the information is correct and fill out your "Reason for return".
  4. Print out the provided RA form and include it with your package posted 4027 Sepulveda Blvd Culver City Ca 90230
  5. Please include a copy of your receipt and any other important information you feel will assist the process. 
  6. Pack the item(s) securely and safely. All returned products should be in the condition they were received in, as well as in their original packaging. Please remember to include all warranty cards, wrapping, product tags and manuals.
  7. Send your package via UPS or USPS (Please note that shipping charges cannot be refunded.)

In the event of any questions or problems with your order, or if the product received was defective or damaged, please contact our Customer Service Department within 60 days of receipt. We will make every effort to resolve the problem as quickly as possible. 
Customer Service can be reached at 1-888-728-2252
Everyday of the week, 10 am - 7 pm Pacific Daylight Time or you can email us at dive@scubagearexpress.com

FREE Ground USA/Canada Ground Shipping via USPS or UPS

FREE International Shipping with Orders Over $200

Excluding refunds of course:) We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.